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4.0 Software Troubleshooting
Most software problems encountered will fall into one of two areas:
Serial Port Selection Issue
The Cal=Trak Communications program might be configured for a serial port that you are not connected to. Most modern computers have
only one serial port, but many older computers have two 9-pin serial ports. If your computer has two 9-pin ports and you are experiencing
difficulty with installation, please switch your serial cable to the other port and test again. If your computer has no serial ports, you may use
USB ports with corresponding USB/serial adapters.
Serial Port Configuration Issue
You might have the correct physical port selected on the computer, but the wrong port selected in the Cal=Trak Communications Program.
Remember that the default serial port selection is COM1. If you are using a port other than COM1, you will need to use the procedure listed
in Section 3.0, Changing the COM port. If you have additional problems using the Cal=Trak Communications Program please see Section
6.0, Contacting Support.