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Trouble-Shooting
88 X2 Reference Manual
Maintenance/Service
Cleaning and Maintenance
Disconnect the AC cord, then use a damp cloth to clean the console’s metal and
plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as
Formula 409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE
FRONT OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE
SWITCHES AND CONTROLS! Spray onto a cloth, then use the cloth to clean the
unit.
Here are some tips for preventive maintenance:
• Periodically check the AC cord for signs of fraying or damage.
• Unplug the X2’s power supply when not in use for extended periods of time.
• Place a dust cover over the console when it is not in use.
• Vacuum around the faders to keep dust from falling into them.
Warranty Information
This product is warranted by Alesis to the original purchaser against defects in
material and workmanship for a period of 1 year for parts and 90 days for labor
from the date of purchase. Complete terms of the Limited Warranty are stated on
the Warranty Card packed with the product. Please retain a copy of your dated
sales receipt for proof of warranty status should repairs be necessary.
Refer All Servicing to Alesis
We believe that the X2 is one of the most reliable mixing consoles that can be made
using current technology, and should provide years of trouble-free use. However,
should problems occur, DO NOT attempt to service the unit yourself. Service on
this product should be performed only by qualified technicians. THERE ARE NO
USER-SERVICEABLE PARTS INSIDE.
Obtaining Repair Service
Before contacting Alesis, check over all your connections, and make sure you’ve
read the manual. Your Alesis dealer may be able to offer further assistance.
Customers in the USA:
If the problem persists, call Alesis USA at 1-800-5-ALESIS and request the customer
service department. Talk the problem over with one of our technicians; if necessary,
you will be given a return authorization (RA) number and instructions on how to
return the unit. All units must be shipped prepaid and COD shipments will not be
accepted.
For prompt service, indicate the RA number on the shipping label. If you do not
have the original packing, ship the X2 in a sturdy carton or road case, with shock-
absorbing materials such as foam or “bubble-pack” surrounding the unit. Shipping