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X2 Reference Manual 89
damage caused by inadequate packing is not covered by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way
shipping back to you on any repair covered under the terms of this warranty.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
If the problem is with an individual module, you may be able to arrange for repair
or replacement of the module by Alesis or an authorized service center.
Service address for customers in the USA:
Alesis Customer Service
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. Do not return products to
the factory unless you have been given specific instructions to do so.