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ARTURIA – JUPITER-8V – USER’S MANUAL
123
• In such a case the product including the software may only be returned within 30
days following acquisition of the product. Upon return a claim according to § 11 shall
not apply.
4. Support, Upgrades and Updates after Product Registration
• You can only receive support, upgrades and updates following the personal product
registration. Support is provided only for the current version and for the previous
version during one year after publication of the new version. Arturia can modify and
partly or completely adjust the nature of the support (hotline, forum on the website
etc.), upgrades and updates at any time.
• The product registration is possible during the activation process or at any time later
through the Internet. In such a process you are asked to agree to the storage and
use of your personal data (name, address, contact, email-address, and license data)
for the purposes specified above. Arturia may also forward these data to engaged
third parties, in particular distributors, for support purposes and for the verification of
the upgrade or update right.
5. License module (eLicenser Key and/or Soft eLicenser)
• Arturia uses a hardware device connected through the USB connection of a computer,
the “eLicenser dongle” and/or a protection scheme, the “Soft eLicenser” for license
control (hardware and/or virtual dongle). The eLicenser dongle and/or Soft eLicenser
permanently saves the license information and regulates access to the software. If a
eLicenser dongle is required for the use of the software, then the eLicenser dongle
must be connected physically to the computer through the USB interface.
• For the activation of the software, updates or upgrades of the software the computer
which is connected to the Arturia key and/or using the Soft eLicenser or using the
OEM software must be connected to the server of SIA eLicenser through the Internet.
If the product was delivered with the eLicenser dongle, the license information was
already transferred to the eLicenser dongle. If the product was delivered with a
product card (without the eLicenser dongle), the activation codes of the enclosed
product card must be entered manually by the user upon installation and the license
information must be exchanged with the server of SIA eLicenser.
• In the event of OEM software, the activation codes will be sent to an email-address
submitted by you during a registration and must be entered manually by the user
upon installation and the license information must be exchanged with the server of
SIA eLicenser.
• The reinstallation of the software - on the same or another computer - is permitted
only in case the already installed software cannot be used any more (e.g. following
deinstallation). If the software does not use an eLicenser dongle, the new activation
codes may be obtained from the user’s online account for support created during the
personal product registration. Further, the activation codes must be entered manually
by the user upon installation and the license information must be exchanged with the
server of SIA Steinberg. Arturia may require for the provision of further activation
codes e.g. your proof of purchase (invoice, receipt) and a signed assurance by fax or
letter stating your name, address and that the already installed software cannot be
used any more.
• You can also use another computer other than the one on which the software is to be
installed for the activation and transfer of license data to the eLicenser dongle, if the
software is using an eLicenser dongle. However, in such a case a corresponding
access software (eLicenser Control Center, “eLC”) must be installed on the computer
connected to the Internet, which is subject to a separate licensing agreement.
6. Defect and loss of the eLicenser dongle
• In the case of a defect or damage to the eLicenser dongle Arturia or a third party
engaged by Arturia will check the eLicenser dongle. In the case of a legitimate
claim the eLicenser dongle and the licenses included shall be replaced in return for