●
The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
the stack.
●
If you are printing from tray 1, try feeding fewer sheets of media at a time.
●
If you are printing small sizes (such as index cards), make sure that the media is oriented
correctly in the tray.
● Turn over the media stack in the tray. Also, try rotating the stack 180°.
●
Try rotating media to feed through the printer from a different orientation.
●
Check the media quality. Do not use damaged or irregular media.
●
Use only media that meets HP specifications. See
Paper specifications.
●
Do not use media that has already been used in a printer or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
●
Do not use media with staples or media that has had the staple removed. Staples can damage
the printer and can void warranty.
●
Make sure that the power supplied to the printer is steady and meets printer specifications. See
Specifications.
●
Clean the printer. See
Cleaning the printer.
●
Contact an HP-authorized service or support provider to perform routine printer maintenance.
See the support flyer that was included with the printer, or see
HP Customer Care.
128 Chapter 7 Problem solving ENWW
