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User’s Guide for Polycom HDX Room Systems
Polycom, Inc. 27
To add a contact to Favorites from the Recent Calls screen:
1 Go to the Recent Calls screen.
2 Highlight the entry.
3 Choose Options > Add to Favorites.
Directory Groups
Grouping contacts can make them easier to find. Polycom HDX systems
support global groups and Favorites groups. Global directory entries are
assigned to a global group by your system administrator. You cannot edit or
delete global directory groups.
The Favorites group can have one level of subgroups inside of it. Any group
that you create on the Favorites screen or Directory screen is automatically
added as a subgroup under Favorites.
You can put the same contact in more than one group, and you can delete it
from one group at a time. To move a contact from one group to another, you
must delete it from the first group and add it to the second group.
Polycom HDX systems support up to 200 Favorites groups. If the system is
connected to a global directory server, it can also support one of the following:
• Up to 64 additional groups from the Microsoft Office Communications
Server or Microsoft Lync Server 2010 directory, which appear in the
Favorites group.
• Up to 200 additional distribution groups from a Polycom CMA system,
which appear in the Global Directory group.
To create a group in Favorites:
1 Press Directory on the remote control and open the Favorites group,
or go to the Favorites screen.
2 Select Options > New Group.
3 Enter a name for the group.
Points to note about groups:
• You cannot rename a group. To change the name of a group, delete and
recreate it.
• When you place a call to a group, the system uses the call speed specified on
the Preferred Speeds screen as the preferred call speed for placing calls.
• The Sample Sites group includes Loopback entries and various Polycom
regional sites that you can use to place test calls.
You can remove Sample Sites from the Directory by highlighting the group or
individual entries and pressing on the remote.