Section 7A: Help 349
Help
If you want to synchronize with a different personal information manager (PIM), you must
install a third-party solution. Contact the PIM’s author or vendor to find out whether software
is available for your Treo.
1. Shut down your computer, and then turn it on again.
2. On your computer, click Start > Control Panel > Add or Remove Programs.
3. Remove ActiveSync if it is on your computer.
4. Quit any active applications, including virus scanners and Internet security applications.
5. Make sure you’re installing the version of the software that came with your Treo on the
Getting Started CD for Palm Treo 800w smart device. (Other versions may not work with
this Treo.)
6. Make sure your computer profile includes administrator rights to install software.
(In large organizations, these are usually granted by the system administrator.)
Resetting Your Palm
®
Treo™ 800W Smart Device
Performing a Soft Reset
A soft reset is similar to restarting a computer. If your Treo is not responding or you have
trouble synchronizing with your computer, a soft reset may help.
1. If your Treo responds to key presses, press and hold Power/End to turn off your
phone.
2. If the screen display is on, press Power/End to turn off the screen.
3. Remove the battery from your Treo, and then reinsert it. (See “Replacing the Battery” on
page 351 for details. The reset begins when you insert the battery.)
4. Wait for the progress bar on the Palm logo screen to fill and the Windows Mobile screen
to transition to the Today screen before continuing to use your Treo. (Be patient, this may
take a few minutes.)
