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101
Troubleshooting
If you think there’s a problem, read this first.
Case
Cause/Remedy
The power
doesn’t come
on
Is the power cord connected and plugged in
correctly? (p. 17)
The button
doesn’t work
Is Panel Lock activated? (p. 88)
Turn the power off, then back on.
Nothing
appears on
screen
The HPi-6 uses a liquid-crystal screen, so text
may not be displayed when the ambient
temperature is below freezing.
Is the music rest (screen) connection cable
connected correctly? (p. 17)
Is Panel Lock activated?
While Panel Lock is on, the screen display and
the indicators for all buttons are turned off.
Vertical lines
appear in the
screen/Color is
“washed out” at
the edges of the
screen
These occur due to the nature of a liquid
crystal display, and do not indicate a
malfunction. They can be minimized by
adjusting the brightness of the screen (p. 18).
Depressing a
pedal has no
effect, or the
pedal effect
doesn’t stop
Is the pedal connected correctly?
Make sure the pedal cord extending from the
stand is securely connected to the pedal jack on
the bottom of the unit (p. 17).
Has a different function been assigned to the
pedal?
See “Changing the Pedal Functions (Pedal)”
(p. 82).
Normal pedal operation is automatically
enabled when the One Touch [Piano] button is
pressed (p. 44).
Is the HPi-6 set to Twin Piano?
The pedal functions are changed automatically
when the Twin Piano function is on (p. 32).
The pedal
rattles
Adjust the adjuster underneath the pedal so
that the pedal presses firmly against the floor
surface (p. 27).
The volume
level of the
instrument
connected to
Input jacks is
too low
Could you be using a connection cable that
contains a resistor?
Use a connection cable that does not contain a
resistor.
Unable to read
from/write to
external
memory
Are you using (optional) Roland memory?
Reliable performance cannot be guaranteed if
you use non-Roland memory products.
Low hum
coming from
external device
Do you have different external devices
plugged into different power outlets?
When connecting external devices, always
draw power from the same outlet.
Performance
begins
suddenly
The HPi-6 can be set so that the demo begins
playing automatically after the instrument has
remained idle for five to ten minutes.
Switch this setting (Auto Start) to “Off.”
Refer to “Setting the Demo (Auto Demo)” (p.
88).
Can’t select a
tone
Press the [ ] button several times to return to
the notation screen (p. 24), and then select a
tone.
No sound is heard
No sound is
heard
Is the volume level of the HPi-6 (p. 18) or
connected device turned all the way down?
Are headphones plugged in?
Has a plug remained connected to the Phones
jack? (p. 19)
When headphones or plugs are connected, the
keyboard’s speaker stops playing.
Could the “Balance” setting be set all the way
toward “Accomp” or “Keyboard”? (p. 55)
No sound from
left-hand
section of
keyboard
Is V-LINK switched on? (p. 88)
When V-LINK is switched on, the twelve keys
at the left end of the keyboard are used to
control images, and no sounds are played with
these keys.
No sound is
heard (when a
MIDI instrument
is connected)
Have all devices been switched on? (p. 97)
Are the MIDI cables connected correctly?
(p. 97)
Does the MIDI channel match the connected
instrument? (p. 98)
No sound is
heard when the
keyboard is
played
Has Local Control been set to “Off”?
When Local Control is set to Off, no sound is
produced by playing the keyboard, Set Local
Control to On (p. 98).
Not all played
notes are
sounded
The maximum number of notes that the HPi-6
can play simultaneously is 128. Frequent use of
the damper pedal when playing along with a
song may result in performance data with too
many notes, causing some notes to drop out.
The sound is strange
Sounds are
heard twice
(doubled) when
the keyboard is
played
Is the HPi-6 in Dual performance? (p. 51)
When the HPi-6 is connected to an external
sequencer, set the Local Control to off (p. 98).
Alternatively, the sequencer could be set so its
Soft Thru feature is Off.
The tuning or
pitch of the
keyboard or
song is off
Have you set Transpose? (p. 62)
Are the settings for the “Temperament” (p. 82)
and “Stretch Tuning” (p. 81) correct?
Is the setting for the “Master Tuning” correct?
(p. 81)
Case
Cause/Remedy
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