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113
Troubleshooting
If you think there’s a problem, read this first.
Case
Cause/Remedy
The power
doesn’t come on
Is the power cord connected and plugged in
correctly? (p. 17)
The button
doesn’t work
Is Panel Lock activated? (p. 98)
Hold down the One Touch [ ] button and
press the [Count/Marker] button to turn off the
Panel Lock function.
Nothing appears
on screen
The HPi-7S uses a liquid-crystal screen, so text may
not be displayed when the ambient temperature is
below freezing.
Is the music rest (screen) connection cable
connected correctly? (p. 16)
Is Panel Lock activated?(p. 98)
While Panel Lock is on, the screen display and the
indicators for all buttons are turned off.
Vertical lines
appear in the
screen/Color is
“washed out” at
the edges of the
screen
These occur due to the nature of a liquid crystal
display, and do not indicate a malfunction. They
can be minimized by adjusting the brightness of
the screen (p. 20).
Depressing a
pedal has no
effect, or the
pedal effect
doesn’t stop
Is the pedal connected correctly?
Make sure the pedal cord extending from the stand
is securely connected to the pedal jack on the
bottom of the unit (p. 16).
Has a different function been assigned to the
pedal?
See “Changing the Pedal Functions (Pedal)”
(p. 91).
Normal pedal operation is automatically enabled
when the One Touch [ ] button is pressed
(p. 50).
Is the HPi-7S set to Twin Piano?
The pedal functions are changed automatically
when the Twin Piano function is on (p. 34).
The pedal rattles
Adjust the adjuster underneath the pedal so that
the pedal presses firmly against the floor surface
(p. 29).
The volume level
of the instrument
connected to
Input jacks is too
low
Could you be using a connection cable that
contains a resistor?
If you use a connecting cable that contains a built-
in resistor, the volume of the device connected to
the Input connector may be very low. In such
cases, please use a connecting cable that does not
contain a resistor (such as one from the Roland
PCS series).
Unable to read
from/write to
USB memory
Are you using (optional) Roland memory?
Reliable performance cannot be guaranteed if you
use non-Roland memory products.
Low hum coming
from external
device
Do you have different external devices plugged
into different power outlets?
When connecting external devices, always draw
power from the same outlet.
Performance
begins suddenly
The HPi-7S can be set so that the demo begins
playing automatically after the instrument has
remained idle for five to ten minutes.
Switch this setting (Auto Start) to “Off.”
Refer to “Setting the Demo (Auto Demo)” (p. 93).
Can’t select a tone
Press the [ ] button several times to return to the
notation screen (p. 26), and then select a tone.
No sound is heard
No sound is
heard
Is the volume level of the HPi-7S (p. 18) or
connected device turned all the way down?
Are headphones plugged in?
Has a plug remained connected to the Phones
jack? (p. 18)
When headphones or plugs are connected, the
keyboard’s speaker stops playing.
Could the “Balance” setting be set all the way
toward “Accomp” or “Keyboard”? (p. 61)
Has Local Control been set to “Off”?
When Local Control is set to Off, no sound is
produced by playing the keyboard. Set Local
Control to On(p. 108).
No sound from
left-hand section
of keyboard
Is V-LINK switched on? (p. 98)
When V-LINK is switched on, the twelve keys at the
left end of the keyboard are used to control
images, and no sounds are played with these keys.
No sound is
heard (when a
MIDI instrument is
connected)
Have all devices been switched on? (p. 107)
Are the MIDI cables connected correctly?
(p. 107)
Does the MIDI channel match the connected
instrument? (p. 108)
No sound is
heard when the
keyboard is
played
Has Local Control been set to “Off”?
When Local Control is set to Off, no sound is
produced by playing the keyboard, Set Local
Control to On (p. 108).
Not all played
notes are
sounded
The maximum number of notes that the HPi-7S can
play simultaneously is 128. Frequent use of the
damper pedal when playing along with a song
may result in performance data with too many
notes, causing some notes to drop out.
The sound is strange
Sounds are heard
twice (doubled)
when the
keyboard is
played
Is the HPi-7S in Dual performance? (p. 56)
When the HPi-7S is connected to an external
sequencer, set the Local Control to off (p. 108).
Alternatively, the sequencer could be set so its Soft
Thru feature is Off.
Case
Cause/Remedy
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