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Troubleshooting
Trouble shooting is organized
according to different operating
systems. Refer to the icon(s) at the left of
the title to find your items you need.
* For details on operating your Windows
or Macintosh computer, refer to the
owner’s manual of the computer and
operating system you are using.
Problems related to the USB driver
Cannot install the driver correctly
Did you make the correct connections and settings for installation? Check each one of the following
items.
• Is the PCR-1 connected correctly?
Make sure that the USB connector of your computer is connected to the PCR-1 by a USB cable.
• Is the CD-ROM correctly inserted into your CD-ROM drive?
Installation is not possible unless the CD-ROM included with the PCR-1 is inserted in your CD-
ROM drive. Make sure that the CD-ROM is correctly inserted into your CD-ROM drive.
• Is the CD-ROM or the lens of the CD-ROM dirty?
If the CD-ROM or the lens of the CD-ROM drive is dirty, the installer may not work correctly. Clean
the disc and/or lens using a commercially-available CD cleaner or lens cleaner.
• Are you installing the software from a networked CD-ROM drive?
The software cannot be installed from a networked CD-ROM drive.
• Could other applications or resident software (such as antivirus programs) be running?
Installation may not be successful if other programs are running.
Be sure to close all other programs before installation.
• Is your computer’s power-conservation mode turned off?
If power-conservation settings are enabled on your computer, please disable any such settings. (For
the procedure, refer to the owner’s manual of your computer.)
• Could any other USB device be connected?
Before you install, disconnect all USB devices except for your mouse and keyboard.
• Is there sufficient free space on your hard disk?
Delete unneeded files to increase the amount of free space. After deleting the unneeded files, empty
the recycling bin.
fig.winmac
Problems common to Windows and Macintosh
fig.win
Problems occurring only in Windows
fig.mac
Problems occurring only in Macintosh
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