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Troubleshooting
If you experience problems, read this chapter first/ It contains tips for solving most problems.
You attempted to install as described in “Installing the driver,” but did not succeed.
Install the FA-101 driver once again as described in
“Installing the driver (Windows)”
(p. 17). Also check the
Device Manager to see whether “Other device,” “Unknown device,” “?,” “!,” or “x” is shown for any device. If
you see such a device, delete it.
Does the Device Manager show “Other device,” “Unknown device,” or any device marked with
“?,” “!,” or “x”?
If driver installation did not end successfully, the installed driver may remain in an incomplete state.
Install the FA-101 driver once again as described in
“Installing the driver (Windows)”
(p. 17).
Is the FA-101 connected correctly?
Make sure that you have used a FireWire (IEEE 1394) cable to correctly connect the FA-101 to the FireWire (IEEE
1394) connector of your computer.
Is the FA-101 powered up?
Make sure that the FA-101’s power is on. Make sure that the POWER switch is on.
Could the FA-101’s power switch be set to BUS?
Even if you normally use the FA-101 on bus power, you should connect the AC adaptor and set the power
switch to the DC IN position while installing the driver (so that the power supply does not become unstable).
Could other FireWire (IEEE 1394) devices be connected?
When installing, all FireWire (IEEE 1394) devices other than the FA-101 should be disconnected from your
computer.
If you have connected the FA-101 to an external FireWire (IEEE 1394) hard disk, please connect the FA-101
directly to an IEEE 1394 connector (FireWire connector, iLink connector, DV connector) on the computer itself.
Could other applications or resident software (such as an anti-virus program) be running?
Installation may not occur correctly if other programs are running. Be sure to close all other programs before
installing.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Could the CD-ROM or the lens of your CD-ROM drive be dirty?
If the CD-ROM or the lens of your CD-ROM drive are dirty, the installer may not work correctly. Use a
commercially available CD cleaner or lens cleaner to clean the CD-ROM and/or lens.
Are the power conservation settings of your computer turned off?
If power conservation settings are turned on for your computer, disable these settings. (For details on how to
disable them, refer to the owner’s manual of your computer.)
Is there enough free space on your hard disk?
Delete unneeded files to increase the amount of free space.
After deleting the file(s), empty the recycling bin.
Is the FireWire (IEEE 1394) connector enabled on your computer?
Refer to the owner’s manual for your computer, and verify that the FireWire (IEEE 1394) connector of your
computer is enabled. The driver cannot be installed unless the FireWire (IEEE 1394) connector is enabled.
Driver-related problems (Windows)
Can’t install the driver correctly
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