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Section 8 Troubleshooting
Error displayed Definition Resolution
An error occurred when uploading
the instrument data.
Restart the process or contact the
manufacturer or national agent.
An error occurred when reading from
the USB memory stick.
Restart the process or contact the
manufacturer or national agent.
An error occurred when writing to the
USB memory stick.
Restart the process or contact the
manufacturer or national agent.
Please check on the current update
file.
Error during update. Check the USB memory stick.
Please contact Customer Service. Error during update.
Contact the manufacturer or national
agent.
Please check network configuration. See section 5.2.6.4, page 35.
Please check the connection. See section 5.2.6.4, page 35.
Please close the cover. Close the cuvette compartment cover.
Please insert the USB memory stick.
Insert a USB memory stick into a USB A
port on the instrument.
Please check the connection and
contact the administrator.
Network setup or FTP error
Refer to section 5.2.6.4, page 35 or
contact the manufacturer or national
agent.
File for instrument update missing. Error during update. Check the USB memory stick.
File for instrument update is faulty. Error during update.
Save the update file again and repeat
the procedure.
It’s recommended to execute a
Full System Check
Check of the air values failed
Switch the instrument off and then back
on again. If the system test is
unsuccessful, contact the manufacturer
or national agent.
Entry invalid! Password incorrect
Forgotten your password?
Contact the manufacturer or national
agent
Absorbance > 3.5!
The measured absorbance exceeds
3.5
Dilute sample and measure again
Color = ***
Color value outside measurement
range.
Dilute the sample or select appropriate
color scale.
Error when calling up the local IP
address.
Network setup: DHCP client has no
connection to the DHCP server
Enter the IP address again.
Error during default gateway setup.
Network setup: default gateway cannot
be set for fixed IP address
Try to create the connection again.
Error during network drive setup! Error during network setup Check the settings.
Error during subnet mask setup.
Network setup: Subnet mask cannot be
set for fixed IP address
Enter the subnet mask again.
Error copying from USB memory
stick.
Error during update
Restart the process or contact the
manufacturer or national agent.
Error in FTP connection. FTP error
Make sure that the instrument is
connected to the network.