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Warranty
The Sentry Traffic Department will aid your organization in any claim proceeding for shortages
or damages in shipment, but it is the receiver’s responsibility to file claim with the carrier for
damage or loss.
5.0 Customer Actions to Get Replacement Parts for Equipment During the Warranty Period
If your serviceman feels a failure was the result of defective material or factory workmanship
under terms of Sentry’s Standard Warranty; take the following actions:
5.1 Contact Factory, Warranty Claims Administrator, for Return Authorization Number.
5.2 Return the defective parts FREIGHT PREPAID to: Sentry Equipment Corp, 856 East
Armour Road, Oconomowoc, WI 53066.
5.3 Include a description of the problem or failure. This helps Sentry with the processing of
the Warranty Claim. The Return Authorization Number must be included or the
shipment will be refused at Sentry.
5.4 Information to provide with the return of the Sentry product includes:
• Return Authorization Number
• Date
• Contact Name, Company and Company Address
• Telephone and fax number
• Your P.O. Number, date purchased and months in operation
• Model Number and serial number of item being returned
• Description of the problem you experienced with the equipment
Important Notes:
1. Completely describe the problem experienced or the warranty defect you believe exists. It is
especially important that the customer show their Return Authorization Number, otherwise, the
Sentry factory cannot identify the customer’s claim and his returned parts and final adjustment
of the claim will be unnecessarily delayed. The customer may obtain a Return Authorization
Number by calling the Warranty Claims Administrator at Sentry Equipment Corp, 262-567-
7256.
2. The factory will not process warranty claims until customer has properly accomplished the
actions of paragraphs 5.1, 5.2, 5.3 and 5.4.
3. The factory decision regarding the equipment failure will be based on your serviceman’s
report and our inspection of the returned parts. The Sentry Factory may accept the entire
claim, a part of the claim or none of the claim if our inspection of returned parts proves the
failure was for reasons other than defective material or factory workmanship.
SENTRY Equipment Corp • P. O. Box 127•Oconomowoc, WI 53066 • 262/567-7256 • FAX: 262/567-4523
Web: www.sentry-equip.com • e-mail: sales@sentry-equip.com
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