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E-110
Troubleshooting
If an abnormality has occurred with the instrument, take necessary actions as given in the table below. If
the instrument still does not work properly, turn the power OFF, and then turn it ON again. If the symp
-
tom remains, contact a KONICA MINOLTA SENSING-authorized service facility.
Symptom Check Point Action
LCD is blank. Are batteries inserted? Is the AC adapt-
er connected?
Insert the batteries. Connect the AC
adapter.
Is the LCD contrast appropriate? Adjust the LCD contrast. (page E-32)
Isn’t displayed? Or isn’t the bat-
teries extremely low?
Replace the batteries with new ones.
“ ” does not ap-
pear.
Are batteries inserted? Is the AC adapt-
er connected?
Insert the batteries. Connect the AC
adapter.
Isn’t displayed? Or isn’t the bat-
teries extremely low?
Replace the batteries with new ones.
MEAS. button is not
effective.
Is measurement still in progress? Wait until measurement is complete,
and then press the button.
Is a measurement screen displayed? MEAS. button must be pressed while a
measurement screen is displayed.
Abnormal measure-
ment result
Is the instrument directed perpendicu-
lar to the specimen?
Make sure that the instrument is direct-
ed perpendicular to the specimen, to
prevent leakage of light.
Is the White Calibration Plate correct? Use the correct White Calibration Plate
to perform white calibration. (page E-
46)
Was white calibration performed cor-
rectly?
Was zero calibration performed cor-
rectly?
Direct the specimen measuring port
into the air or use the optional Zero
Calibration Box and perform zero cali
-
bration.
Measurement results
fluctuate.
Is instrument kept stationary during
measurement?
Do not allow the instrument to move
during measurement.
Not possible to input
data to the computer.
No commands from
computer are accept
-
ed.
Commands cannot be
accepted correctly.
Is the RS-232C cable connected cor-
rectly?
Connect the instrument’s external out-
put terminal to the computer’s RS-
232C connector with the RS-232C ca
-
ble supplied with the instrument.
Is the RS-232C cable the one supplied
with the instrument used?
Do communications settings on the in-
strument match those on the computer?
Set the same communications settings
as those on the instrument to the com
-
puter.
TASK mode does not
function.
Has a task been downloaded? Download a task from the optional
Color Data Software “SpectraMagic”
(Ver.3.2 or higher; except for Ver.3.5).
Not possible to print. Is the printer cable connected correct-
ly?
The printer must be connected to the
external output terminal on the instru
-
ment using a printer cable that is wired
as shown in “Printer Cable Wiring Di
-
agram (page E-92).