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Appendix F. Obtaining Support for Your 3Com
Products
3Com offers product registration, case management, and repair services through eSupport.3com.com. You must
have a user name and password to access these services, which are described in this appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must first register your product at:
http://eSupport.3com.com/
3Com eSupport services are based on accounts that are created or that you are authorized to access.
Solve Problems Online
3Com offers these support tools:
• 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This query-based interactive tool is located at:
http://knowledgebase.3com.com/
It contains thousands of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional Services
To enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7
telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement.
Experienced engineers are available to manage your installation with minimal disruption to your network. Expert
assessment and implementation services are offered to fill resource gaps and ensure the success of your networking
projects. For more information on 3Com Extended Warranty and Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support information. See the table of
access numbers later in this appendix.
Access Software Downloads
You are entitled to bug fix / maintenance releases for the version of software that you initially purchased with your
3Com product. To obtain access to this software, you need to register your product and then use the Serial Number
as your login. Restricted Software is available at:
http://eSupport.3com.com/
To obtain software releases that follow the software version that you originally purchased, 3Com recommends that
you buy an Express or Guardian contract, a Software Upgrades contract, or an equivalent support contract from
3Com or your reseller. Support contracts that include software upgrades cover feature enhancements, incremental
functionality, and bug fixes, but they do not include software that is released by 3Com as a separately ordered
product. Separately orderable software releases and licenses are listed in the 3Com Price List and are available for
purchase from your 3Com reseller.
Contact Us
3Com offers telephone, internet, and e-mail access to technical support and repair services. To access these services
for your region, use the appropriate telephone number, URL, or e-mail address from the table in the next section.
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