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Appendix F. Obtaining Support for Your 3Com Products
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product
at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA).
Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned
to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an
RMA number online at http://eSupport.3com.com/. First-time users must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Asia, Pacific Rim - Telephone Technical Support and Repair
Country Telephone Number Country Telephone Number
Australia 1 800 678 515 Pakistan +61 2 9937 5083
Hong Kong 800 933 486 Philippines 1235 61 266 2602 or 1800 1
888 9469
India +61 2 9424 5179 or 000800
650 1111
P.R. of China 800 810 3033
Indonesia 001 803 61009 Singapore 800 6161 463
Japan 00531 616 439 or 03 5977
7991
S. Korea 080 333 3308
Malaysia 1800 801 777 Taiwan 00801 611 261
New Zealand 0800 446 398 Thailand 001 800 611 2000
You can also obtain support in this region at this e-mail address:
<apr_technical_support@3com.com>
Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048
Europe, Middle East, and Africa - Telephone Technical Support and Repair
From anywhere in these regions, call: +44 (0)1442 435529 From the following countries, call the appropriate
number:
Country Telephone Number Country Telephone Number
Austria 01 7956 7124 Luxembourg 342 0808128
Belgium 070 700 770 Netherlands 0900 777 7737
Denmark 7010 7289 Norway 815 33 047
Finland 01080 2783 Poland 00800 441 1357
France 0825 809 622 Portugal 707 200 123
Germany 01805 404 747 South Africa 0800 995 014
Hungary 06800 12813 Spain 9 021 60455
Ireland 01407 3387 Sweden 07711 14453
Israel 1800 945 3794 Switzerland 08488 50112
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