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Troubleshooting
If an unexpected problem occurs while using the XV-2020, read this chapter first. It contains numerous tips
for resolving problems.
* If a message appears during operation, consult the following section Error Messages (p. 116).
Problems when using the XV-2020
No sound
• Is the VOLUME lowered?
Check the VOLUME knob, and the volume settings on the connected amp/mixer, etc.
• Have connections been made correctly?
If there is sound in the headphones, it is possible that the connection cables are broken, or that the amp or
mixer is malfunctioning. Check the connection cables and other devices once again.
• Is the Patch mode selected?
When song data is played back in the Patch mode, only the sound of a single Part is played. Change to the
Performance mode, then play the song data. (p. 39)
• Is the MIDI receive channel correct?
Make sure that the MIDI transmit channel of the connected device matches the receive channel of the XV-
2020 (p. 35).
• Are the Tone, Patch and Part level settings excessively low?
Check the level settings of each Tone, Patch and each Part. (Patch p. 46, Part p. 72)
• Are Tones or Parts turned off?
Check the on/off settings of each Tone and each Part. (Tone p. 46, Part p. 71)
• Are the key range settings correct?
Check the key range settings of each Tone and each Part. (Tone p. 49, Part p. 73)
• Has the volume been lowered by volume/expression messages received from an external device?
The volume will return to normal when the power is turned on once again.
• Are the effect settings correct?
Check settings such as Effect On/Off (p. 76), and Effect Balance and Level (p. 76).
• Are the output destination settings correct?
Check the Output Assign and MFX Output Assign settings. (p. 80)
• Is MIDI-USB Thru turned on?
Turn the MIDI-USB Thru parameter off, or turn on the MIDI Thru parameter in the connected computer
(p. 95).
• Is the specified Wave Expansion Board properly installed?
EXP-A (B) patches and rhythm sets cannot be selected unless the Wave Expansion Board is installed in the
designated slot. (p. 105)
Pitch is wrong
• Is the Master Tune setting correct?
Check the setting. (p. 94)
• Is Scale Tune selected?
Check the setting. (p. 51, p. 75)
• Are the pitch settings for each Tone and each Part correct?
Check each setting. (Tone p. 46, Part p. 72)
• Have pitch bend messages received from an external device caused the pitch to “stick”?
The pitch will return to normal when the power is turned on.
Effects do not apply
• Are MFX, CHORUS, and REVERB turned off?
Check the setting. (p. 76)
• Are the various effect settings correct?
If the send levels to each effect are at 0, effects will not apply. Check each setting. (p. 78, p. 79, p. 80)