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Appendix C: Troubleshooting
ANDROMEDA A6 REFERENCE MANUAL270
TROUBLESHOOTING CHART
If you experience problems while operating your Andromeda A6, please use the
following table to check for possible causes and solutions before contacting Alesis
customer service for assistance. Some of them may seem rather obvious, but you’d be
amazed at how easy it can be to overlook the basics.
SYMPTOM CAUSE SOLUTION
The display does not light
up when the
ON/OFF switch
is turned on.
No power.
Check that the power cable
is plugged in properly.
Volume is turned down. Raise the VOLUME pot,
LEVEL pot or volume pedal
if one is being used.
MIDI Volume on master
controller is set to 0.
Check MIDI Volume level
on master MIDI device.
Output has been
switched to AUX or OFF.
Press OUTPUT switch on
right side until MAIN LED
is lit.
Set to MIDI (local
keyboard off) mode in
the Global menu.
Set to LOCAL or LOCMID
on the GLOBAL/MIDI
page, MODE parameter.
No sound.
Voices are turned off. Press
GLOBAL, go to the
VOXMON page, and turn
the voices back on using
the Mix Channel Select
keys.
Voices are out of tune with
each other.
Temperature changes
after power-up affecting
analog circuits.
Press AUTO TUNE twice.
Then, enable Background
Tuning and Temperature
Tuning (see "The Auto
Tune Display" above).
Unit responding strangely
on all programs.
Software glitch in
memory.
Reinitialize Global
parameters by turning unit
on while holding Soft
Button 4.
Wrong MIDI channel
being received.
Set MIDI channel using
GLOBAL/KEYBD page.
Or, if a Mix, make sure the
Channel is enabled (green
LED on) and is set to the
right MIDI channel on the
MIX/PROG page.
Reception of MIDI
Program Change, CC,
SysEx, or other types of
messages turned off.
Turn them on using the
GLOBAL/MIDI and CC
MAP pages.
Unit not responding to
MIDI input.
Set to LOCAL mode. Set to MIDI or LOCMID on
the GLOBAL/MIDI page,
MODE parameter.