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6.2 Port/Trunk Settings
204 Installation Manual
6.2 Port/Trunk Settings
Program the VPS according to the needs of your customer. You should be familiar with all options for
port/trunk assignment so that customers get exactly what they need and expect.
Each port/trunk can be assigned to a different Incoming Call Service: Voice Mail service, Automated
Attendant service, Custom Service, or Interview service. Custom Service is the most flexible of all the
services because it allows access to the other services by pressing one key.
For caller convenience, we recommend programming all ports/trunks to use Custom Service
as the Incoming Call Service (see 6.2.4 Custom Services).
6.2.1 Voice Mail Service
Voice Mail service is a message recording service that allows callers to leave messages for
subscribers. They can dial mailbox numbers directly or "spell" the name of the desired party using the
dial keys on their telephones. Once the caller has dialled an appropriate number, the VPS transfers
the caller to the party.
Callers will reach Voice Mail service when:
a) The Incoming Call Service of a trunk or port's Call Service is set to "Voice Mail".
b) The Service of a Holiday Service is set to "Voice Mail".
c) They press [#6] (the Voice Mail Service Access Command) during a call.
d) A Custom Service or Personal Custom Service option is set to transfer callers to Voice Mail
service.
e) An extension user transfers the caller to Voice Mail service.
6.2.2 Automated Attendant Service
Automated Attendant service allows callers to dial numbers in order to connect themselves with the
desired party. They can dial extension numbers directly or "spell" the name of the desired party using
the dial keys on their telephones. Once the caller has dialled an appropriate number, the VPS
transfers the caller to the party.
Callers will reach Automated Attendant service when:
a) The Incoming Call Service of a trunk or port's Call Service is set to "Automated Attendant".
b) The Service of a Holiday Service is set to "Automated Attendant".
c) They press [#8] (Automated Attendant Service Access Command) during a call.
d) A Custom Service or Personal Custom Service option is set to transfer callers to Automated
Attendant service.
e) An extension user transfers the caller to Automated Attendant service.
For more information, refer to "Automated Attendant" in 2.4.3 Parameters in the Programming Manual
and the "Call Transfer No Answer Time" setting in 2.5.4 Parameters in the Programming Manual.