Filter
Top Products
6.2 Port/Trunk Settings
206 Installation Manual
When creating a Custom Service, first create the options that determine what operations are available
to callers. Next, record a prompt for the Custom Service. The prompt recorded for each Custom
Service should include the instructions needed to guide callers to press buttons on their telephones.
Remember that it is possible and often necessary to have one Custom Service lead to another
Custom Service. For example, if someone presses [1] for sales, you might want another menu to say
"for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the
person best suited to handle them.
The VPS can provide guidance in several languages, useful if not all your callers speak the same
language. You can easily accommodate several languages with Custom Service. For example, each
key on the keypad (there are 12 keys) could be assigned to a language. Record the prompt for the
first Custom Service presented to callers so that the caller can select a language with one-touch
dialling. For example, "For English, press [1]. For French, press [2]. For Spanish, press [3]...", etc.
Another common Custom Service application is to program different Custom Services for different
times of day. For example, the Custom Service used for Night Mode might be: "Sorry, we are closed
for the day. Our regular business hours are from 9 am to 5 pm, Monday through Friday. If you would
like to leave a message, press 1 now. If you would like to send a fax, press 2 now".