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6.5 Training the Subscriber
216 Installation Manual
6.5 Training the Subscriber
The System Administrator should explain the basic functions of the VPS to all subscribers. The
System Administrator should explain which service (Voice Mail Service, Automated Attendant
Service, Interview Service, or a Custom Service) will play during the day, and what services will play
during night, lunch, and breaks. The System Administrator should explain that trunk callers are called
"non-subscribers" because they do not have mailboxes. VPS guidance prompts will assist non-
subscribers in reaching the extension or mailbox they wish to reach. The System Administrator
should explain the responsibilities of the System Administrator, the Message Manager, and the
System Manager—and how each can be contacted (telephone number and/or mailbox number).
The System Administrator should also explain the special privileges of VPS subscribers. Subscribers
can call from any touchtone telephone in the world and get their messages. To check messages (or
change mailbox parameters) from an outside telephone, do the following:
As soon as the VPS plays a guidance message, press code [# 6 ] and then the mailbox
number. For example, a subscriber who has extension 1015 and mailbox 1015 would press code
[# 6 1015]. If the subscriber has a password enabled, the password must be entered.
With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world and find out if
there are any new messages in his or her mailbox without incurring telephone charges. (Note
however that Toll Saver features are available only with certain integration types. For more
information, refer to 4.1.3 APT/DPT Integration Features.)
If the subscriber forgets his or her password, the System Administrator or the System Manager can
clear the password so that the subscriber can establish a new password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically check
it, and forward the contents to the appropriate subscriber.
Explain the purpose of Mailbox Groups. They can be created by the System Administrator to facilitate
the distribution of messages to several subscribers. In particular, senior staff members ought to know
how to take advantage of Mailbox Groups. 20 lists can be created, with up to 62 mailboxes (KX-
TVM50) or up to 100 mailboxes (KX-TVM200) in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these
menus often and make suggestions for improvement. Custom Service is a very powerful feature of
the Panasonic VPS. Make the most out of this feature.