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6.2 Port/Trunk Settings
Installation Manual 205
6.2.3 Interview Service
Interview service allows callers to record their answers to prerecorded questions. As the caller
answers questions, they are recorded into an interview mailbox. After a caller records the answers,
the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension.
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS. For more
information on creating interview mailboxes, refer to 2.1.3 Mailbox Parameters in the Programming
Manual.
Callers will reach an interview mailbox when:
a) The Incoming Call Service of a trunk or port's Call Service is set to "Interview".
b) The Service of a Holiday Service is set to "Interview".
c) A Custom Service or Personal Custom Service option is set to transfer callers to an interview
mailbox.
d) Configure a mailbox so that unanswered calls are directed to the mailbox's interview mailbox
via Incomplete Call Handling, and set Message Reception Mode to "Interview Mode".
e) Configure a logical extension so that calls are directed to the mailbox's interview mailbox by
setting Message Reception Mode to "Interview Mode".
f) An extension user transfers the caller to an interview mailbox.
For more information on using an interview mailbox, refer to 5.4 Interview Mailbox in the Subscriber's
Manual.
6.2.4 Custom Services
Custom Services allow you to design and record your own voice guidance menus and menu options
that callers can operate when they call the VPS. Callers can be guided to extensions, outside
destinations (including cell phones), fax machines, mailboxes, other Custom Services, etc. Each
Custom Service can consist of several selections which callers can select using the dial buttons on
their telephone dial keys (0 to 9, , and #). In total, you can create 100 Custom Services. Voice
guidance menus can be recorded by the System Administrator or the Message Manager.
Calls can be handled by Custom Service by:
a) Setting the Incoming Call Service of a trunk or port's Call Service to "Custom Service" and
specifying a Custom Service number.
b) Setting the Service of a Holiday Service to "Custom Service" and specifying a Custom
Service number.
c) Custom Service/Personal Custom Service: A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After
pressing the appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of KX-TVM
Maintenance Console. With Custom Service Builder, each Custom Service and its functions can be
edited and arranged using a familiar drag-and-drop interface.