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6.2 Port/Trunk Settings
Installation Manual 207
Programming Custom Services
There are 5 types of Custom Services:
– Menu & Transfer: Perhaps the most commonly used Custom Service type. Presents callers
with a list of options that they can select by pressing the dial keys on their telephones.
– Date Control: Allows you to determine the way incoming calls will be handled on specific
dates. All calls are handled in the same way; callers make no selections.
– Time Control: Allows you to determine the way incoming calls will be handled during
specific times of day. All calls are handled in the same way; callers make no selections.
– Day Control: Allows you to determine the way incoming calls will be handled on specific
days of the week. All calls are handled in the same way; callers make no selections.
– Password: Similar to Menu & Transfer except that callers enter specific passwords to
access the available options. This allows you to control who can access the Custom Service.
Example of a Menu & Transfer Custom Service
Thank you for calling ABC Company.
Company Greeting is played.
If you know the extension number of the person you are calling, you can dial it at any time.
Call Transfer Anytime is set to "Extn."
To speak to the operator, press [0] or stay on the line.
0 = Transfer to Operator, No DTMF Input Operation is set to "Operator"
If you know the name of the person you are calling, press [1].