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Appendices–Troubleshooting
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endices
Operation in native mode
1
In software that supports the Korg KONTROL49 native mode, select
the native mode.
The display will show a message to indicate that you have entered
native mode.
2
Operate the controllers as in normal mode.
The function of keys other than OCTAVE SHIFT/CURSOR [√]/[®]
and the assignments of the various controllers will depend on the set-
tings of your computer software. The OCTAVE SHIFT/CURSOR [√]/
[®] keys will function as octave shift keys, and the octave setting will
be reset when you enter native mode.
In native mode, the USB ports will transmit the following messages.
Port A: Proprietary messages for the keys and controllers
Port B: Note messages and pitch bend messages
3
To exit native mode, you can either make settings on your connected
software that supports native mode, or hold down the KONTROL49’s
[SETTING] key, [MESSAGE] key, and [SCENE] key, and then press the
[EXIT] key.
The KONTROL49 will return to Play mode.
Normally you should exit native mode by using the appropriate menu
command in your connected software. If the cable becomes
disconnected or you are otherwise unable to exit native mode by using
a menu command in your software, use the KONTROL49’s keys to exit
native mode.
For details on how to enter and exit native mode, the message that
appears on the main display when you enter native mode, and more
about operations in native mode, refer to the owner’s manual for your
software that supports the KONTROL49’s native mode.
Troubleshooting
■Power does not turn on
• Is the power switch in the correct position? (☞p.6)
• Could the KONTROL49 be connected to your computer via a USB hub? If
the display indicates “LowPower,” please use the AC adapter or a self-
powered hub.
■Can’t install the driver
• Is the included CD-ROM inserted in your CD drive?
Make sure that the included CD-ROM is inserted correctly.
• Could the lens of your CD drive be dirty?
Use a commercially-available lens cleaner to clean the lens.
•Are you attempting to install from a network CD drive?
This software cannot be installed from a network-connected CD drive.
■Your software does not respond to the KONTROL49
• Is the USB cable connected correctly?
• Has your computer detected the connected KONTROL49?
If you are using Windows XP, go to Control Panel → “Sounds and Audio
Devices Properties” and click the Hardware tab.
If you are using Mac OS X, go to Macintosh HD → Application folder →
Utility folder → “Audio MIDI Settings,” select the “MIDI Devices” tab,
and check that the KONTROL49 has been detected.
Some computers may not recognize the KONTROL49 because of their
hardware configuration.
• Check the KONTROL49’s assignments and USB-MIDI port settings.
• Could you be in “Korg Native mode”?
Exit native mode. (☞p.58)
• Could the KONTROL49 be in the “mode lock” state?
Press the [EXIT] key to return to Play mode.
• The connected device or software may not support the messages you are
transmitting. Refer to the owner’s manual of the connected device or
software to verify that it responds to the messages you are transmitting.