7-26 Troubleshooting
EN
Table 7-6. Numerical Printer Messages
Control Panel
Message
Event
Log
Message
Explanation Recommended
Action
13.x PAPER JAM
[LOCATION]
13.xx Paper is jammed at the
specified location (and
possibly at other locations).
If the message persists
after all jams have been
cleared, a sensor might be
stuck or broken.
For all paper jam
messages, do the
following:
1. Remove jammed paper
from the specified
location. Check the entire
paper path for other
pieces of paper in the
path.
2. Open and close the top
cover to clear the
message.
3. If the jam reoccurs see
“General Paper Path
Troubleshooting” on page
7-40.
4. Check sensors and
flags in the paper path for
proper operation. For
locations of sensors, see
page 7-88.
13.1 PAPER JAM
13.01 Paper delay jam at paper
feed area.
For
13.1
and
13.2
:
1. Ensure that paper trays
are loaded properly so
paper can feed from the
tray.
2. Check the input area for
obstructions such as
paper in the path, damage
to the Registration
Assembly, or the Transfer
Roller out of place.
3. Check PS402 and
PS403 for proper
operation. Replace any
defective sensors or
flags. For locations of
sensors, see page 7-88.
13.2 PAPER JAM
13.02 Paper stopped jam at
paper feed area.
