EN
Troubleshooting the Printing System
7-41
Is the customer loading the
paper trays correctly?
Observe the customer loading paper. Do not fan paper. Refer to
proper paper handling procedures in the Paper Specification
Guide.
Is the customer overfilling
the paper trays?
Ensure paper is NOT over the maximum fill marks in the paper
trays. Observe the customer loading paper in trays.
Are the paper tray guides
set correctly?
Ensure Tray 2 and 3 left-side paper guide is set correctly at both
the front and rear of the tray, and that the front guide is locked
into the correct position. For Tray 4, ensure all adjustments are
set correctly; front, back, and side at the top and bottom of the
tray.
Does the printer need
cleaning?
Inspect paper path and paper path rollers. Refer to cleaning
procedures in Chapter 4.
When was the User
Maintenance performed on
the printer?
Determine from PCL Configuration Page the number of pages
since the last maintenance (page 7-45). The Printer Maintenance
Kit should be installed every 150,000 images.
Table 7-7. General Paper Path Troubleshooting Questions (continued)
Problem Action
