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Troubleshooting the Printing System
7-53
Connectors between
the Laser/Scanner
unit and DC Controller
are not seated
properly or are
defective.
Inspect and reseat the connectors. Replace cables
as necessary.
Table 7-11. Blank Page
Possible Cause Action
Software
Configuration.
Make sure the application is not sending incorrect
page length requests, or extra page eject
commands.
Network
Configuration. Some
sharing devices on
networks may
generate a blank page
as a separator.
Check with the Network Administrator.
Multiple Feeds. The
printer may be feeding
two or more pages at
once because the
paper is difficult to
separate.
Remove the paper from the paper cassette and fan
the edges of the paper to separate the pages (see
HP LaserJet Printer Family Paper Specifications
Guide
).
Sealing tape left in
Toner Cartridge.
Remove the sealing tape.
Table 7-10. Black Page (continued)
Possible Cause Action
Defective Toner
Cartridge.
Replace the Toner Cartridge.
Light is leaking into
the printer.
Ensure all covers are in place.