EN
Troubleshooting the Printing System
7-57
Bad Transfer Roller. If
the Transfer Roller
has finger oils on its
surface, is dirty or
worn out, this
problem can result.
Clean the Transfer Roller using a dry, lint-free cloth.
DO NOT touch the Transfer Roller with your fingers.
If the problem persists, replace the Transfer Roller
Assembly.
Table 7-14. Creases
Possible Cause Action
Paper does not meet
printer specifications
or is stored
improperly.
1. Print a few more pages to see if the problem
corrects itself.
2. Turn over the stack of paper in the tray. Also try
rotating the paper 180°.
3. Check the paper (or other print media) type and
quality. Replace the paper, and advise the customer
to use the recommended paper and store it properly.
Printer’s operating
environment does not
meet specifications.
Make sure the printer’s operating environment meets
specifications.
Paper is loaded
incorrectly.
Make sure paper is loaded correctly and that the
guides fit properly against the paper stack.
Wrong tray. Print from a different tray (such as Tray 1).
Wrong output bin for
paper type.
Print to a different output bin (top or rear output bin).
Obstruction in paper
path.
1. Check the paper path for paper or label debris.
2. Check for damaged components that could be
creasing the paper.
Table 7-13. Character Voids (continued)
Possible Cause Action
