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Troubleshooting
❏ It has been found that in some cases, not all of the
Windows 98 files required to support audio via USB
are installed when a computer is shipped.
→ Please contact the manufacturer of your computer.
❏ Does your computer meet the USB specifications?
→ If you are using a computer that does not fulfill the
electrical requirements of the USB specifications,
operation may be unstable. In this case, you may be able
to solve the problem by connecting a USB hub.
❏ Does “Unknown device” appear for “Other device” or
“Universal serial bus controller”?
→ Use the following procedure to delete “Other device”
(Universal Serial Bus Controller) “Unknown device”,
and then restart your computer.
1. In the Windows Control Panel, double-click System.
The “System Properties” dialog box will appear.
2. Click the “Device Manager” tab.
3. Double-click “Other device” or “Universal Serial Bus
Controller” to display a list of devices.
4. From the list, select the unknown device and click
[Delete].
5. In the dialog box that asks you to confirm the deletion,
click [OK].
6. Verify that “Other device” or “Unknown device” is not
displayed in the list, and click [Close] to close the
dialog box.
“Found unknown device” appears
even though you installed the driver
❏ If your computer or USB hub has two or more USB
connectors, and you connect the GS-10 to a USB
connector to which the GS-10 has never been
connected before, the “Unknown device” dialog box
may appear even on a computer onto which you have
already installed the driver.
→ Refer to “Installing & Setting Up the Driver (Windows)”
(p. 126), and install the driver once again. This is not a
malfunction.
Driver is not installed correctly
→ As described in “Deleting the special driver” (p. 173),
delete the USB audio device driver that is installed in
your computer, and then install the GS-10 driver once
again as described in “Installing & Setting Up the Driver
(Windows)” (p. 126). Also check whether there is an
“Unknown device” in “Other devices” or “Universal
Serial Bus Controller.”
If you find one, delete it.
Can’t install/delete/use the driver in
Windows XP/2000
❏ Did you log on to Windows as a user with
administrative privileges?
→ In order to install/delete/re-install the driver in
Windows XP/2000, you must be logged into Windows
as a user with administrative privileges, such as
Administrator. For details, please contact the system
administrator for your computer system.
❏ Did you make “Driver Signing Options”?
→ In order to install/re-install the driver, you must make
“Driver Signing Options.”
(Windows XP → p. 127, Windows 2000 → p. 131)
Windows XP/2000 displays a
“Hardware Installation” or “Digital
Signature Not Found” dialog box
❏ Did you make “Driver Signing Options”?
→ In order to install/re-install the driver, you must make
the settings described in “Driver Signing Options.”
(Windows XP → p. 127, Windows 2000 → p. 131)