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4.5.4 Service Settings
Parameter
3perator No-
answer Time
Busy
Coverage
Mode
I-
L
A
No-answer
Coverage Mode
1. Caller
Select
2.
Leave
Message
3. Disconnect
Message
4.
Next
Operator
(Caller Select
Value Range
(default)
lo-60 set
(30)
1. Hold
2.
No-answer
Coverage
3.
Call
Waiting
4. Disconnect
Message
(Hold)
Description/Function
[f a call to Operator 1, 2 or 3 is not answered
within this parameter, the VPS will offer the
zaller other options defined by “No-answer
Coverage Mode”.
[Note]
This timer applies to Operators 1, 2 and 3.
Specifies how to treat calls when Operator 1 is
busy.
1. Hold
The VPS calls Operator 1 again while putting
the caller on hold.
2. No-answer Coverage
The VPS offers an option defined by “No-
answer Coverage Mode” to the caller.
3. Call Waiting
The VPS signals Operator 1 on busy that
another call is waiting using the Call Waiting
feature of the PBX.
4. Disconnect Message
The VPS disconnects the call after playing
“Thank you for calling”.
Specifies how to treat calls when Operator 1 does
not answer it within the time length defined by
“Operator No-answer Time”.
1. Caller Select
The VPS offers the following two options to
the caller.
(a) Leave a message
(b) Call another extension
2.
Leave Message
The VPS prompts the caller to leave a message
in Operator l’s mailbox.
.
3. Disconnect Message
The VPS disconnects the call after playing
“Thank you for calling”.
4. Next Operator
The VPS transfers the call to Operator 2.
Xeference
Jo-Answer
Yoverage
diode
1.3-36
3usy
Zoverage
diode
1.3-7
go-Answer
-overage
tiode
9.3-46
Operator
No-answer
Time
p.4-43
System Administrator
4-43