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Incomplete Call Handling Service
Feature Ref.
Automated Attendant Service
Description
If a caller specifies an extension which is busy or has no answer, the VPS
will offer the Incomplete Call Handling Services.
The Subscriber specifies options to offer:
1 Leaving a Message
The caller can leave a voice message in the mailbox or the interview mailbox
of the extension (see Message Reception Mode).
* If the extension does not have a mailbox (Non-Subscriber), the caller is transferred to the
General Delivery Mailbox where he can leave a message.
* Check the mailbox capacity regularly to make sure that there is enough area to record
additional messages.
2 Transfer to Covering Extension
See Covering Extension.
3 Returning to the Automated Attendant Top Menu
The caller hears the Automated Attendant initial menu again, and can call
another extension.
4 Intercom Paging
See Call Transfer Status and Intercom Paging.
5 Calling a Beeper
See Call Transfer Status and Callback Number Entry.
6 Calling Operators
See Operator Service.
* If the Operator 1 is not available to answer the call, the caller will receive instructions
defined by System Programming (see Busy Coverage Mode/No-answer Coverage Mode).
How the VPS Works
The caller who enters this service will hear the following voice prompt.
(To leave a message, press [I].)
(To reach the covering extension, press [2].)
(To page your party, press [3].)
(To notify your party’s beeper, press [4].)
(To call the operator, press [O].)
(To enter another extension, press I*],)
The caller chooses one of these options by pressing a key.
Features
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