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Features and Services
Feature Ref.
Incomplete Call Handling Service
Description
When the specified extension is busy, the caller has the option of holding the
call temporarily. After a short period, the VPS will call the extension again.
If several callers are holding their calls to be connected to the same extension,
they will be connected in the order in which they were received. The VPS
will announce how many people are waiting. For example, “Sorry, three
people are waiting to connect. If you would like to hold, press 121.”
Conditions
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It is possible to deactivate a call hold.
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It is possible to deactivate the call queuing announcement.
S.A.
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Call Hold Parameters (page 4-70)
Holiday Service
Feature Ref. Day Service
Description
The VPS will provide another service and Company Greetings on days
specified as holidays.
Conditions
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You can program the special service mode for up to 20 holidays.
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The System Administrator defines whether the settings are *canceled or
maintained after the holiday is over.
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This service is effective only for specified ports. On these ports, the Day
service setting is ignored. Other ports provide the usual Day service.
S.A.
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Holiday Setting (page 4-58)
Inband
Feature Ref.
PBX Integration
Description
With Inband Integration, the PBX sends certain information to the VPS with
DTMF tone.
Inband Integration can be categorized into the following two types:
(a) Voice Mail Integration
This integration works together with Call Forwarding feature of the
PBX. And you have to set the station hunting type of your PBX to VM
mode.
3-26 Features