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3 Features and Services
Automated attendant Service
Description 1
The Automated Attendant answers incoming calls and then routes the caller
to the desired extension.
This service can be assigned on a port-by-port basis.
Calling the Automated Attendant
When the caller reaches the Automated Attendant service, he will first hear
the following Automated Attendant service top menu.
Please enter your party’s extension.
To enter by name, press [#] and [I].
(For department dialing, press [*I.)
* The prompt in parentheses (
) is heard only when the Department Dialing feature is
programmed and the prompts has been recorded beforehand.
Note:
You can record the above prompt in other languages. Refer to “Recording
User Prompts” in, Chapter 6.
If the caller enters an extension number, the VPS transfers him to the specified
extension automatically.
How to Access the Automated Attendant Service
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VPS port
Dial a telephone number connected to a VPS port which is assigned to the
Automated Attendant service (see Port Assignment).
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In the Custom Service
Press a key which is assigned to the Automated Attendant service (see
Custom Service).
* Dialing the service access command [#] [8] during a’ call enables the caller to access the
Automated Attendant service whatever service he is in
(Service Access Commands).
More .
Information
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Dialing by Name
Entering the first three or four letters of the extension owner’s last name
after pressing [#] [I] also enables the caller to reach his desired extension.
3-4 Features