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3
Features and Services
4. Refording the Menu Messages
Once the System Administrator finishes entering parameters into all of the
menus, next is recording the menu messages.
The menu messages can be the only clue for callers to select an option to
which they are transferred.
Considering this, you have to make a menu
message which contains all of the potential options available for the caller.
The recording of menu messages is carried out by the Message Manager.
Access the Message Manager’s service and choose “Recording Custom Service
Menu Messages”.
You will hear the following prompt:
i
Enter the custom service prompt number [I] through [loo].
To record
custom
service exit prompt, press [O].
Enter the menu messages for Custom 1 and Custom 2 as below.
n Menu Messages of the Sample Program
Menu Message
1
II
For repair service orders, press [I].
For mu-chase orders, press [2].
5. Checking the Program
After you finish both entering and recording all menus, it is important to
check your program if there are any problems for the caller. Check if the call
is transferred as you have planned, if there is any menu message that has not
been recorded, and the like. You should check’it thoroughly comparing with
the tree or worksheet.
You have to also check if you have assigned the operation for rotary phone
callers.
3-18 Features