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CALL FORWARDING
Group Diversion
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 92
NDA-24271, Issue 1.0
Operating Procedure
Normal call handling procedures apply.
Service Conditions
This feature is allowed to all stations and the Attendant Console.
Group Diversion
General Description
This feature allows all calls terminated to an extension that are not answered within a predetermined time to be
forwarded to a predesignated station.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. The system provides three methods of Call Forwarding – No Answer:
2. The maximum number of Group Diversion groups per system is 31.
3. The number of stations that can be included in the same group is unlimited.
4. The Group Diversion group has no relation with Call Pick Up Group, Station Hunting Group, or any other
group.
5. No-Answer timing for Group Diversion is the same timing as for Call Forwarding – No Answer.
6. The destination of this service must be assigned for each group separately.
7. An Attendant Console cannot be assigned as the destination of this feature.
8. Incoming direct trunk appearances will not follow Group Diversion programming.
Call Forwarding -
No Answer
(Individual)
Call Forwarding -
No Answer
(System) Group Basis
Individual Station Basis Tenant Basis Group Diversion
Set/Cancel From STA/ATT From MAT/CAT From MAT/CAT
Applicable for
STA call
TRK call
ATT call
TRK call
(DID/TIE only)
STA call
TRK call (DID, DIT, TIE Line)
ATT call
ATT Transfer Recalls
Priority (1) (3) (2)