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CONSULTATION HOLD
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 124
NDA-24271, Issue 1.0
CONSULTATION HOLD
General Description
This feature permits a station user to hold any incoming or outgoing C.O. call, tie line call, or any intraoffice
call while originating a call to another station user within the system.
Station Application
All stations.
Operating Procedure
From a Multiline Terminal
• To hold the original call and place a second call
1. Press the Transfer key and receive feature dial tone.
2. The original call is placed on hold and receives Music On Hold, if provided.
3. Dial an internal station number and receive ringback tone.
4. The second station answers. The original call is now on Consultation Hold.
• To return to the original call
1. In any of the following cases, the calling station can return to the original call by pressing the Transfer key:
• If the second station called is busy
• If the calling station cannot gain access to second station due to restriction or no answer
2. If the second station hangs up, the calling station will automatically be returned to the original call.
3. If the second station remains connected, pressing the Transfer key returns the original call to the Multiline
Terminal while the second call enters Consultation Hold.
4. By pressing the Conf key, a three-party Conference will be initiated.
From a Single Line Telephone
• To hold the original call and place a second call
1. Press the FLASH key (or momentarily press the hookswitch).
2. The original call is placed on hold and receives Music On Hold when provided.
3. Dial an internal station number and receive ringback tone.
4. The second station answers. The original call is now on Consultation Hold.
• To return to the original call
1. In any of the following cases, the calling station can return to the original call by pressing the FLASH key
(or momentarily pressing the hookswitch).
• If the second station called is busy
• If the calling station cannot gain access to second station due to restriction
• If the second station does not answer