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AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
NDA-24271, Issue 1.0
Page 57
AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT
INFORMATION SYSTEM
General Description
The Automatic Call Distribution (ACD) with Management Information System (MIS) feature provides a man-
agement information system to be used in conjunction with the built-in ACD features of the system. The MIS
incorporates a supervisor's terminal for real-time monitoring of agent activity, amber and red alarms, and hard-
copy summary reports.
Station Application
Not Applicable.
Operating Procedure
Refer to the CallCenterWorX System Manual.
Service Conditions
1. ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel printer.
The personal computer and parallel printer are user-provided.
2. Only one supervisor terminal is normally allowed per ACD system. The use of an external 1 to 8 RS-232
Expansion unit can allow up to 8 supervisor terminals. Refer to the CallCenterWorX System Manual for
details on the external expansion unit.
3. The tenant number for the ACD/MIS pilot and agent stations must always be 0 in both the ACD Group set
in the system and the PC MIS Agent assignment.