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ATTENDANT CONSOLE
Call Waiting Display
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
NDA-24271, Issue 1.0
Page 35
Call Waiting Display
General Description
This feature provides a visual indication to the Attendant when one or more calls are waiting to be answered.
Operating Procedure
No manual operation is required.
Service Conditions
1. When there are any incoming calls to the Attendant Console that have not yet been answered, the CW (Call
Waiting) will show on the LCD display (without flashing). A value of from 1 to 48 (the default is 6) waiting
calls can be set to start the CW flashing, on a per-system basis.
The number of waiting calls (1 to 96 calls) will show besides CW on the LCD.
2. When multiple consoles are installed, the CW will show on all consoles' display which are assigned to the
same tenant group. Other tenant group consoles will reflect the call waiting status for their tenant group
only.
3. The following types of unanswered incoming calls to an Attendant Console are counted as calls waiting:
• LDN (Listed Directory Number Calls)
• ATND (Attendant Dial 0 Calls)
• RCL (Attendant Recall Calls)
• FX (Foreign Exchange Calls)
• WATS (Wide Area Telephone Service Calls)
• TIE (Tie Line Calls)
• BUSY (Call Forwarding – Busy Calls to Attendant)
• NANS (Call Forwarding – No Answer Calls to Attendant)
• TF (Interposition Transfer/Calling Calls between Attendants)
• ICPT (Call Forwarding – Intercept Calls)
• ALL (Call Forwarding – All Calls to Attendant)
• CCSA (Common Channel Signaling Arrangement Calls)
4. An audible indication will be provided when the CW is shown, unless the Attendant is already on a loop or
unless the volume control is used to silence the buzzer. Off-hook ringing is available on a per-console basis.
Common Route Indial
General Description
This feature allows assignment of incoming DID calls to different Attendant Call Selection keys based on the
last 4 digits dialed into the system. Up to eight individual Listed Directory Numbers can be assigned in system
programming. When an incoming call to any of these trunks is received, an Attendant Call Selection key will
flash and the LCD display will indicate the Listed Directory Number associated with that trunk route.