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AUTOMATIC CALL DISTRIBUTION (ACD)
Silent Monitor – ACD
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 56
NDA-24271, Issue 1.0
Service Conditions
1. Service feature class is used to control which stations are agents and which are supervisors.
2. The default setting in system programming is that one tone is sent to both parties when the monitoring fea-
ture is used. As an option, this tone may be disabled, on a per system basis.
3. The Silent Monitor feature uses a three-party conference circuit. Therefore, a maximum of 16 monitors can
occur simultaneously, in conjunction with any normal Conferences (Three/Four party) in progress.
CAUTION:
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with its transmission, may be il-
legal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws
require some form of notification to all parties to the telephone conversation, such as using a beep tone or
other notification methods or require the consent of all parties to the telephone conversation, prior to mon-
itoring or recording a telephone conversation. Some of these laws incorporate strict penalties.