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VOICE MAIL INTEGRATION
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 332
NDA-24271, Issue 1.0
Connection when an extension line number whose call forwarding is set to a voice mail system is called
from another station
1. Go off hook and receive dial tone.
2. Dial the desired station number and receive ringback tone. The LCD displays:
[CF ALL xxx]
VMS: Voice mail extension number
3. Follow the instructions given by the VMS.
To retrieve a voice mail message from the voice mail system
1. Go off hook and receive dial tone.
2. Dial the voice mail extension number or the Message Waiting/Message Reminder retrieve code and receive
ringback tone. The LCD displays:
[ xxx]
VMS: Voice mail extension number
3. Follow the instructions given by the VMS.
Service Conditions
1. The VMS is interfaced to the system through the 4LCD/8LC card. (The 4LCD/8LC card provides discon-
nect supervision in the form of a momentary loop open.)
The NEAXmail AD16 is interfaced to the system through the DLC card.
The NEAXmail AD8 requires no interface card.
2. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the system.
3. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but
not from DP telephones.
4. When the calling party is connected to the Voice Mail System, only DTMF signals can be sent to the VMS
for registering a message, DP telephones cannot be used.
5. Stations can set Call Forwarding-All Calls, Call Forwarding-No Answer, and Call Forwarding-Busy Line
to the VMS. The system sends out a mail box number to the VMS. Calling a station which has Call For-
warding set to the VMS is automatically answered by the VMS.
6. The DTMF signal prepause, Inter-Digit Pause, and DTMF signal width of the station number automatically
sent out to the VMS from the system are as follows:
• Prepause: Variable from 1sec to 12 sec in 1 second increments
• Inter-Digit Pause: Variable from 32 ms to 240 ms
• DTMF signal width: Fixed at 64 ms or 128 ms
7. A special number of up to 4 digits (including an Inter-Digit Pause) can automatically be added, both before
and after, to the station number that is sent to the VMS from the system. This can be used for a variety of
identification codes as required. Two types of Inter-Digit Pauses can be set per system. One is fixed at 1.5
sec, and the other is programmable from 1.5 sec to 16 sec.
8. The VMS can control the Message Waiting Lamp of the Station set by using the Message Waiting/Message
Reminder feature. The retrieval access code for Message Waiting/Message Reminder is variable and can be
set from 1 to 3 digits, in system programming.
9. When all VMS is busy (assuming the following condition):
Station-A (or outside party)....Calling Party