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AUTOMATED ATTENDANT
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
NDA-24271, Issue 1.0
Page 47
AUTOMATED ATTENDANT
General Description
This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial
tone to the caller. The caller can then dial the desired extension number and be directed to that station.
Station Application
Not applicable.
Operating Procedure
To record a message
1. Go off-hook and receive internal dial tone.
2. Dial the Digital Announcement Trunk record access code and the Digital Announcement Trunk card num-
ber.
Three seconds of tone will be supplied.
3. Record the message (maximum duration - 60 seconds).
4. Restore handset.
To replay a message
1. Go off-hook and receive Dial tone.
2. Dial the Digital Announcement Trunk replay access code and Digital Announcement card number.
3. Receive a message.
4. Restore handset.
To delete a message
1. Go off-hook and receive Dial Tone.
2. Dial the Digital Announcement Trunk delete access code and Digital Announcement card number.
3. Receive Service Set Tone.
4. Restore handset.
Service Conditions
1. If the called station is busy or does not answer, or the number dialed is a feature access code or trunk access
code, any one of the following operations can be set:
• The incoming trunk call can be released.
• A 2nd message and dial tone, or dial tone, can be supplied.
• An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct Inward Termi-
nation) can be provided.
2. If Dual-Tone, Multi-Frequency (DTMF) digits have not arrived within a predetermined time interval (15
seconds) after the message is supplied, the system will transfer, as per programming, to an alternate call ter-
minating destination (Attendant Console, Trunk Answer Any Station, Direct Inward Termination).