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CALL REDIRECT
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 100
NDA-24271, Issue 1.0
CALL REDIRECT
General Description
Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the
calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number
can be designated per tenant, in system data programming. This feature can be used together with the Caller ID
Display feature.
Station Application
All Multiline Terminals.
Operating Procedure
When Caller ID Display feature is provided to the Multiline Terminal
1. Confirm the calling party’s information by the operation of Caller ID Display.
Note:
For the operating procedure of Caller ID Display, refer to the pages of Caller ID Display.
2. While in the Caller ID Display (CID) mode (while the CID key lamp lights), press the Call Redirect (CRD)
key assigned to one of the programmable key on the Multiline Terminal.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
When Caller ID Display feature is not provided to the Multiline Terminal
1. Press the CRD key. The Multiline Terminal comes into CRD (Call Redirect) mode for six seconds, the CRD
key lamp lights.
2. While in the CRD mode (while the CRD key lamp lights), press the line key of the incoming/held call.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
Service Conditions
1. A maximum of 8 Multiline Terminals can operate the Call Redirect (CRD) simultaneously per system,
including the terminal which is on Caller ID Display (CID) mode.
If the CRD key is pressed on the 9th Multiline Terminal, CRD key lamp lights in a moment (0.5 seconds),
then the call is transferred to the destination station.
2. CRD mode is continued for 6 seconds after the CRD key is pressed. After 6 seconds, the CRD key lamp
goes out automatically and CRD mode is cancelled.
3. Two transfer destination can be designated per tenant by system data programming. However, one of these
must be a station, and the another must be a voice mail station.
4. If the call cannot be transferred to the destination station due to the busy or restriction of the destination,
CID and CRD mode is cancelled.
5. When the following terminating system is assigned to the trunk, the call which is terminated to the trunk
access key can be transferred by the CRD key.
• Trunk-Direct Appearances
• Trunk-Direct Appearances
+TAS