Filter
Top Products
ANSWER KEY
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 14
NDA-24271, Issue 1.0
ANSWER KEY
General Description
An Answer Key is provided on all Multiline Terminals. The Answer Key can be used to answer incoming calls
on outside lines, and primary or secondary extensions. When the Answer Key is used to answer an incoming
call with a call in progress, the first party is placed on hold and the second party is connected. If the Answer Key
is pressed while in a three-party call, the user can alternate between each party and a Broker’s Call is established.
Station Application
All Multiline Terminals.
Operating Procedure
To answer an incoming ringing call with a call in progress
1. Receive incoming indication.
2. Press the Answer key. The original call is placed on Non-Exclusive Hold.
3. Converse with the connected party.
4. To return to the call on hold after the second call is completed, press the line key associated with the call on
hold.
To answer a Camp-On call (with a call in progress)
1. Receive Camp-On tone.
2. Press the Answer key. The original call is placed on Hold.
3. Subsequently pressing the Answer key alternates the active and holding parties.
4. Converse with the Camped-On party.
5. When one conversation is complete, go on-hook.
6. The party on Hold will recall immediately.
Service Conditions
1. The Answer key’s LED will flash for Camped-On calls.
2. The priority of Ringing Line Pickup and Ringing Assignment calls using the Answer key is as follows:
a. Voice Call
b. Incoming external call and recall to the primary extension
c. Incoming external call and recall to the trunk line appearance
d. Incoming internal call to the primary extension
e. Incoming calls to the secondary extension
3. When a Multiline Terminal user is monitoring tones provided by the system (extension dial tone, busy tone,
etc.) and uses the Answer key to answer an incoming call, the first call will not be placed on hold (the tone
connection will be abandoned).