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AUTOMATED ATTENDANT
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 48
NDA-24271, Issue 1.0
3. Call Forwarding, Station Hunting, Call Pickup and Automatic/Uniform Call Distribution features are all ef-
fective after the call has been directed.
4. This feature uses the DTMF receivers of the system. Therefore, the total number of DTMF receivers avail-
able in the system is reduced proportionately by Automated Attendant usage. There is a maximum of 16
DTMF receivers per Firmware Processor (FP), and a maximum of 32 DTMF receivers per system.
5. A DTMF receiver must be available before the Automated Attendant can answer. When there is an incom-
ing call and all DTMF receivers are busy, the connection to the Automated Attendant is attempted every 4
seconds until an idle DTMF receiver is found. Ringback tone from the C.O. is supplied to the calling party
until the Automated Attendant answers.
6. Automated Attendant is assigned to trunks on a per tenant and per trunk basis.
7. When the calling party cannot send DTMF digits, any one of the following operations can be selected in
programming:
• The trunk can be released.
• An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct In Termination)
can be provided.
8. When the called party is busy or does not answer, and all DTMF receivers are busy, then the following op-
erations can be selected in programming:
• The trunk can be released.
• An alternate call terminating destination (Attendant or Trunk Answer Any Station) can be provided.
9. Automated Attendant cannot call out of the system. It can only answer incoming calls to the PBX for which
it is programmed.
10. Automated Attendant cannot call transfer calls over CCIS to another NEAX PBX.
11. The message can be changed by DAY/NIGHT mode.