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AUTOMATIC RECALL
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 60
NDA-24271, Issue 1.0
AUTOMATIC RECALL
General Description
This feature works as a timed reminder. When a call remains on Hold, Camp-On or ringing unanswered for a
fixed interval after being transferred, the station that initiated the hold, transfer, or Camp-On is automatically
alerted.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. Automatic Recall timing is flexible in system programming. Automatic Recall timing is as follows:
a. All stations:
• Nonexclusive Hold : 4 to 396 seconds (Default: 60-64 seconds)
• Exclusive Hold : 4 to 396 seconds (Default: 236-240 seconds)
• Transfer Recall : 4 to 120 seconds (Default: 24-28 seconds)
• Camp-On Recall : 8 to 128 seconds (Default: 24-32 seconds)
b. Attendant Consoles:
• Attendant Recall (Camp-On/No Answer) : 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)
• Attendant-Held calls : 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)
2. When a Multiline Terminal user reenters a held or transferred call, the recall timing is reset. If the call is
returned to a Hold or Transfer condition, the recall timer restarts.
3. When an Attendant reenters a held or Camped-On trunk, the recall timing is reset. If the trunk is returned to
a Hold or Transfer condition, the recall timer restarts.
4. When a held call recalls to a Multiline Terminal, a continuous ring of 0.5 seconds on, 0.5 seconds off and
an LED flash of 240 IPM occurs until the call is answered. The signal occurs whether the Multiline Terminal
is on-hook or off-hook, and regardless of whether the Multiline Terminal is ring assigned on that line key.
5. Before an unattended transfer recalls to the originating station of the transfer, the called station will ring nor-
mally for a programmable period of 4 to 120 seconds. When the Automatic Recall begins, the LCD of the
originating station displays:
6. When a recall occurs on the Attendant Console, a buzzer sounds (provided no other calls are being pro-
cessed) in addition to the LED indication. The called station continues to ring. If the called party answers
after the Attendant reseizes the line, a three-party conference is established.
RECALL
XXXX
XXXX
The station (or trunk) being transferred
The transferred destination