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CALL TRANSFER
Call Transfer - All Calls
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 102
NDA-24271, Issue 1.0
CALL TRANSFER
General Description
This feature permits a station user to transfer a call to another station in the system directly, or with assistance
from the attendant.
Call Transfer - All Calls
General Description
This feature permits a station user to transfer incoming or outgoing calls to another station within the system
without attendant assistance.
Station Application
All stations.
Operating Procedure
To transfer a call in progress from a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers. The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold. When the station user hangs up, the first and third parties are connected automatically.
To transfer a call in progress from a Multiline Terminal
1. Press the Transfer key and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers. The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold. When the station user hangs up, the first and third parties are connected automatically.
Service Conditions
1. The station performing the Call Transfer can abandon the connection before the called party answers. If the
called station does not answer within the predetermined time, a recall is initiated to the transferring station.
2. Outgoing calls may be transferred immediately.