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UNIFORM CALL DISTRIBUTION (UCD)
Immediate Overflow - UCD
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 320
NDA-24271, Issue 1.0
Station Application
Multiline Terminals and Single Line Telephones.
Operating Procedure
Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that
fails to answer, to hunt past that agent, to the next agent.
2. Calls directed to the agents primary extension number will also forward (or a no-answer condition) to the
next agent.
3. It is recommended, when this feature is used, that the Call Forwarding-No Answer and the Call Forwarding-
Busy Line features be separately assigned (use different access codes and keys).
Immediate Overflow - UCD
General Description
This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon en-
countering an “all agents busy” condition.
Station Application
All UCD Pilot Stations.
Operating Procedure
Refer to the Call Forwarding-Busy Line Features and Specifications for details on setting the forwarding when
busy condition.
Service Conditions
1. This feature uses the Call Forwarding-Busy Line feature (set on the UCD pilot extension) to immediately
forward the call to another UCD group, upon encountering an all busy condition in the first group.
2. This feature works if the overflow destination is a UCD pilot number.
3. When a call has terminated to UCD group A, and all station in group A are busy, and group B is assigned
as the overflow destination (using Call Forwarding-Busy Line), the call is transferred to group B. When all
the stations are busy in group B, the call queues onto UCD group A.
4. One overflow group can be provided for each UCD group.
5. Overflow is performed only once.