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HOTLINE - INSIDE/OUTSIDE
NEAX2000 IVS
2
Business/Hotel/Data Features and Specifications
Page 190
NDA-24271, Issue 1.0
HOTLINE - INSIDE/OUTSIDE
General Description
This feature causes the terminal to place a call to another station or to an outside party automatically when the
user selects the Hotline extension.
Station Application
All stations.
Operating Procedure
To place a Hotline call from a Single Line Telephone
1. Lift the handset and receive ringback tone. The other party receives ringing indication.
2. Converse when the other party answers.
To place a Hotline call from a Multiline Terminal
1. Lift the handset.
2. Press the Hotline extension button (if not Prime Line). Receive ringback tone. The other party receives
ringing indication.
3. Converse when the other party answers.
Service Conditions
1. There is a maximum of 100 assignments for Hotline destination. If internal bidirectional Hotline calling is
required, two assignments (one for each direction) must be made. A maximum of 50 pairs of bidirectional
Hotlines can be assigned.
2. Hotline assignments are programmed into system data using the Maintenance Administration Terminal
(MAT) or Customer Administration Terminal (CAT).
3. A Hotline call can be transferred to another station using the Call Transfer feature.
4. On an internal Hotline call, the calling party hears reorder tone when the called station is in one of the fol-
lowing conditions:
• Busy
• In Line Lockout
• In make busy through software programming.
5. Call Forwarding is applied whenever the destination station of the Hotline call has set Call Forwarding -All
Calls/-Busy Line/-No Answer.
6. Hotline calls can be directed to the outside exchange network by assignment of the destination as a system
speed dial memory location. When this Hotline is used, the system will access a trunk in the trunk route
associated with the trunk access code assigned in the system speed dial memory location, and then will dial
out the assigned outside number. See System Speed Dialing for the methods to reprogram the outside num-
ber.
7. On Hotline - Outside calls, when all trunks in the trunk route are busy, reorder tone is heard by the calling
party.
8. On Hotline - Outside calls, Station Message Detail Recording (SMDR) will register the primary extension
of the station that used the Hotline and the system speed dial memory location code.